Shipping Policy

At Elegance Swimwear Store, we’re committed to making your shopping experience as seamless as possible. Whether you’re preparing for a beach getaway or updating your summer wardrobe, our shipping and returns policies are designed with your convenience in mind.

Shipping Information

Shipping Options & Delivery Times

We offer two shipping methods to accommodate your needs:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after dispatch
• Free Shipping: Available on orders over $50 via EMS – 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding certain Asian and remote regions.

Returns & Exchanges

We want you to love your Elegance Swimwear purchase. If you’re not completely satisfied, you may return most unworn items within 15 days of delivery.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Plus Size Intimates
• Any swimwear items showing signs of wear
• Items with removed tags

How to Return or Exchange

Follow these simple steps for a smooth return process:

1. Initiate Your Return: Email us at [email protected] with your order number and items you wish to return/exchange. Use our template below for faster processing.
2. Wait for Approval: We’ll respond within 1-2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
3. Package Your Items: Securely pack the unworn items with original tags in the original packaging if possible. Include a copy of your invoice.
4. Ship Your Return: Mail your package to our return center at the address provided in your approval email. We recommend using a trackable shipping method.

Refund Process

Once we receive and inspect your return:

• Refund Timing: Processed within 3-5 business days after we receive your return
• Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchange Processing: May take 7-10 business days after we receive your return

Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

International Returns

For our international customers:

• You are responsible for any customs fees or duties associated with the return
• Please mark the package as “Returned Goods” to avoid additional charges
• We recommend using DHL or FedEx for faster return processing

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.