FAQ

Our swimwear caters to fashion-forward women who value both style and comfort. With our extensive range including bikinis, one-pieces, cover-ups, and plus-size options (up to 3XL), we serve customers of all body types who want to feel confident and beautiful at the beach or poolside.

We specialize in high-quality, trendsetting designs that combine fashion with functionality. Our pieces feature premium fabrics, thoughtful construction, and attention to detail that ensures both comfort and style. The Elegance difference is in our fashion-forward designs that make you stand out while feeling completely comfortable.

Absolutely! We’re proud to offer an extensive plus-size collection including bikini sets, one-piece swimwear, cover-ups, dresses, and loungewear specifically designed for curvier figures. Our plus-size range goes up to 3XL with the same attention to style and fit as our standard sizes.

Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend measuring yourself and comparing to our charts for the best fit. If you’re between sizes or unsure, consider sizing up for swimwear as it tends to run snug.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted payment gateway for your security.

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.

We process orders quickly to get your swimwear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

We’re proud to offer worldwide delivery to most countries! During checkout, our system will automatically confirm if we can deliver to your specific location. Currently, we cannot ship to some remote areas and parts of Asia.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with full tracking
• Free Shipping: 15-25 business days via EMS for orders over $50

All orders take 1-2 business days to process before shipping.

Delivery times vary based on your location and shipping method selected:

• Standard Shipping: 10-15 business days after processing (1-2 days)
• Free Shipping: 15-25 business days after processing (1-2 days)

Please note these are estimates and don’t include potential customs delays. During peak season (May-August), please allow extra time for delivery.

Customs policies and import duties vary by country and are the responsibility of the customer. We declare all packages at full value and cannot mark items as gifts. Please check with your local customs office for potential fees before ordering.

As soon as your order ships, you’ll receive an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to you.

We want you to love your Elegance swimwear! If you’re not completely satisfied, you may return unworn, unwashed items with tags attached within 15 days of receiving your order for a refund or exchange. Please note that shipping costs are non-refundable, and return shipping is the customer’s responsibility.

Please email our customer service team at [email protected] with your order number and the items you wish to return/exchange. We’ll provide you with detailed instructions and a return authorization form.

Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method and may take additional time to appear on your statement depending on your bank.

We sincerely apologize for any errors! If you receive a defective item or something different from what you ordered, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement or refund.

Our friendly customer care team is available via email at [email protected]. We typically respond within 24-48 hours during our business hours (Monday-Friday, 9am-5pm EST).

Our headquarters and fulfillment center is located at 119 Oakland Street, Manchester, US 06042. All orders ship from this location.

Yes! We periodically offer special promotions and seasonal sales. To stay updated, we recommend subscribing to our newsletter. We currently offer digital gift cards that can be purchased through our website.